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- How do I get to your store at Paya Lebar?
- What are the operating hours for your store?
- How do I create an account?
- How do I edit my account information?
- I forgot my password, what should I do?
- When will my order be confirmed?
- Confirmation of Orders
- If an order is not accepted, or if order have been cancelled, it may be for one of the following reasons:
- How do I cancel an order?
- How do I track my order?
- How do I place a Gift order?
- Return & Exchange Policy - Easy Exchanges
- Exceptions to exchange policy
- What options do we have for local delivery in Singapore?
- When Will My Items Ship?
- How Will My Items Ship?
- Local Courier
- Shipping Rates
- FREE Shipping Promotion
- How do I take advantage of your FREE Shipping offer?
- International Shipping Options and Times
- What are the Payment Options?
- How secure is payment by credit card?
- Feedback
- How do I sign up for Funky B. Membership?
- What is the default currency used on the website?
- How do I get to your store at Paya Lebar?
Our main store is in Trinity Christian Church at Paya Lebar. For directions on how to get there,
click here - What are the operating hours for your store?
Our operating hours are:
Tuesday - Thursday ~ 11:30am to 7:00pm
Friday - Saturday ~ 11:30am to 8:00pm
Sunday ~ 9:30am to 5:00pm
Monday & Public Holidays ~ Closed - How do I create an account?
Click on
my
account at the top right hand corner of the website and you will be prompted
to a login page. If you are a new customer, click on the
Create Account button and simply fill out your particulars on our new user registration form.
- How do I edit my account information?
You will have to be a registered user to edit your account information. If you
are already logged in, simply click on
my
account at the top right hand
corner of the website. You can then access & edit your information, edit/add
delivery addresses, change account password and view your wishlist.
- I forgot my password, what should I do?
Not a problem at
all. Just
click here and a
new password will be sent to your email address. Remember, it is good practice
to change your password often for security reasons.
- When will my order be confirmed?
You can check your order status by logging in to your account and click on the
view orders button. All orders placed online will receive an "Order In
Process" acknowledgement. Once we confirm that the items you have ordered is in
stock and have received your payment, you will receive "Order Confirmed"
acknowledgement and we will keep you posted when delivery is on the way. If some
or all items are not in stock, we will contact you to seek your advice for
partial delivery or adjustment of order. - Confirmation of Orders
You will receive an email acknowledgement within the day when you place an order
with us. If the item you've ordered is not available, we will send you an email
to inform you. No charge to your credit card will be made if the order is
cancelled due to the unavailability of goods.
- If an order is not accepted, or if order have been cancelled, it may be for one of the following reasons:
1. The product
you have ordered is unavailable from stock.
2. We are unable to obtain authorisation for your payment.
3. A pricing or product description error has been identified.
4. We did not receive any payment from you within 3 days from date of order.
- How do I cancel an order?
To cancel an order, you have to inform us by phone at +65-67499639
during office hours, or e-mail us at
customerservice@funkyb.com.
Please have your order number ready and give us your name, details of your order
and contact number.
Order cancellation or
alteration should reach us before the order is processed and shipped out
(normally within 24 hours of order acknowledgement). However, you may make
arrangement with us for exchange after you have received your order, subject to
our Return & Exchange Policy.
- How do I track my order?
You may track your order status online by going to my
account, or simply pick
up the phone and call us at 65-67499639 and quote us your Order Number.
If you have forgotten your order number, you can log in to our website to view
your Account Information.
- How do I place a Gift order?
You may place
your gift orders online and have the gift delivered straight to your loved ones.
Simply indicate the recipient's delivery address when checking out. Please note
that gift orders will only be processed after we have received your payment. A
scripture bookmark with your personalized message is included at NO extra
charge. Please specify message in your comments when checking out.
- Return & Exchange Policy - Easy Exchanges
We know you're
going to love our products, but just in case you're not completely satisfied
with your item, we've made your exchange easy and hassle-free. Simply bring your
item together with the delivery order to our store at Paya Lebar within 7 days of delivery to exchange for a
similar priced item.
- Exceptions to exchange policy
Our exchange
policy does not apply if the item(s) have been used, washed, worn, soiled or
damaged. Sale & promotional items or items purchased as special orders are also
non-returnable. All returns must be accompanied by the delivery order, and all
merchandise tags/packaging must be attached. We reserve the right to refuse a
return on any item that does not meet the above requirements. Shipping and
handling charges are also not refundable unless the return is a result of our
error.
- What options do we have for local delivery in Singapore?
There are 3
options available for local delivery:
(a) Local Courier
(b) Local Registered Mail
(c) Self Collection at our main store at Paya Lebar
We offer free delivery in Singapore via Local Registered Mail if your order is
above S$100.
- When Will My Items Ship?
Orders ship Monday - Friday, and most items ship in 1-2 business days after
receiving your payment. However some take longer dependant on the item. Orders
placed on the weekend with full payment received, will be shipped promptly on
the following Monday or Tuesday. Please allow 4-7 working days for SingPost to
deliver your item to you. In the case of an item being out of stock you will be
notified and it will be shipped promptly after arriving directly to you. To
check your order status at anytime visit the
my
account page and view
your
order history
Please note that if
you choose to have your item shipped by Local Registered Mail we will not be
responsible for any lost mails by SingPost. Your items are properly weighed by
the post office counter staff and registered before being handed to the staff at
the counter. Therefore we will not entertain any request for refunds for lost
mails. You can call
Singpost at 68456210 to
enquire about your mails.
- How Will My Items Ship?
We utilize both Local Courier and SingPost Local Registered Mail services to
ensure the prompt delivery of your items.
For Local Registered
Mail shipping method, you can track your items at the
SingPost website
using the provided tracking # in your
order history page to see when they
will arrive. - Local Courier
For Local Courier, our
delivery times are from 9am to 6pm daily, Mondays to Fridays. The delivery man
will call you to arrange for a convenient time to make delivery.
In the event that an
attempted delivery failed as a result of:-
-
The customer not being contactable to confirm
delivery time and address prior to attempting delivery;
-
The customer is not at the delivery address
after confirming delivery time and address and attempting delivery;
-
The customer providing a wrong address and
delivery was attempted at the wrong address;
An additional $8 will
need to be collected from the customer upon making a second delivery.
- Shipping Rates
Shipping rates are based upon the total order estimated shipping weight and will
be displayed before you confirm your order during the checkout process. You may
choose between Local Courier, Local Registered Mail or Self-Collection when
checking out.
Shipping charges for
international orders will be confirmed via email before shipping out your order.
No charges will be made to your credit card until you've accepted the shipping
rates for international orders.
- FREE Shipping Promotion
We offer free shipping to a single address within Singapore and is not
valid for international addresses. A minimum order of $100 excluding shipping
charges is required.
- How do I take advantage of your FREE Shipping offer?
1. Place over $100 of eligible products in your Shopping Cart.
2. Click on "Checkout".
3. Ship your items to a single Singapore address.
4. Your shipping charges will be automatically waived.
5. Confirm your order, and enjoy the free shipping!
Please note: Some special product, order, or handling fees may still apply. We
reserve the right to change or discontinue FREE Shipping at any time.
- International Shipping Options and Times
Shipping
charges for international addresses will be advised separately after we have
confirmed stock availability. Select Self-Collect option during the checkout
process. We are currently unable to ship to P.O. Boxes. Please allow 14-21 working days
for your item to be delivered to you.
- What are the Payment Options?
For your convenience, we
offer three easy options for payment:
1.
Funds Transfer
Our bank account number
will be sent to you via email once we have confirmed that the item you've
ordered is available. You can instruct your bank to transfer the amount due to
our bank account from the convenience of your home through internet banking or
you can go to any ATM machine to effect the funds transfer. Please indicate your
order number when you are effecting the transfer so that we know that the
payment is from you. To be sure, you may want to send us an email at
customerservice@funkyb.com
so that we can check that your payment is correctly applied to your order.
Please note that if payment
is not received within 3 working days from the order date, your order will be
automatically cancelled.
2.
Credit Card
We accept Visa or
MasterCard payments through
PayPal, our credit card payment processing gateway.
Your card will not be charged until we have confirmed that the item you've
ordered is available. All charges through credit cards will be billed in US$.
3.
Self Collection
If you have opted for
self-collection at our store (Level 2, Bishan Junction 8), no prior payment need
to be made. You can make cash payment at our store when you pick up your item.
Please note that we will hold items for a maximum of 7 days, after which, your
order will be deemed to be cancelled.
- How secure is payment by credit card?
Your credit card
payments are processed through PayPal. To learn about how PayPal helps you to
shop and make payment in a secure manner visit the
PayPal Security Center
for more information. What's important to note is that your financial
information, including your credit card details are kept private from Funky B.
and we have no access to that information at any point at all.
Even though your credit
card information is not stored on our site, it is important for you to protect
against unauthorized access to your password and to your computer. Be sure to
sign off when finished using a shared computer.
- Feedback
If you have something to share about your shopping experience with us, we'd love
to hear from you. Feel free to call us at Tel: +65-67499639or drop us a note
email:
customerservice@funkyb.com.
- How do I sign up for Funky B. Membership?
You can sign up for Funky B. Membership at our store in Bishan Junction 8.
Annual membership fees of $5 is payable upon application. Membership privileges
include:
- 5% discount on normal priced items.
- 10% discount in the month of your birthday.
- Special discounts for selected items.
- 1st hand news about the latest offers at Funky B.
Please note that the FUNKY BELIEVER card is strictly not transferable and the
cardmember must produce identification as and when required. - What is the default currency used on the website?
All prices are indicated in
Singapore dollars. Please use the drop-down option on the left navigation box to
view prices in US dollar.
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